Help

Sign in with email, create a child profile and choose learning content. On your child’s computer, download the right Chocon Desktop installer, open the app and get the six-character pairing code. Enter the code in Devices on the web or scan its QR in the parent app, select a profile and prepare the first learning schedule.

You need Windows administrator access to install the app and create a separate learning account. If you use a standard account, ask the computer administrator to help. Check the supported Windows versions on the download page and update the operating system before installing.

Open Account → Notification settings in the app, check the iOS/Android system permission, and refresh the status. If permission was denied, enable it in system Settings; Chocon will not show “enabled” until the operating system confirms it.

Check the connection and device clock, close the sign-in page, then retry from the app. If you just switched accounts, let sign-out finish before signing into another account. Use the linked Apple ID for Apple sign-in; email/Google authentication must finish on the Chocon sign-in page opened by the app.

Grant camera permission only while using the QR scanner, clean the lens and keep the entire code in frame. You can enter the pairing code manually; an expired code must be regenerated in Chocon Desktop.

In the app, open Family → Account and data → Review account deletion and follow the confirmation steps. If you cannot access the app, use chocon.net/dashboard/account-deletion. Deletion may show processing or retry-needed states; treat it as complete only after the completion screen.